If you have been injured in a motor vehicle accident you will have coverage for physiotherapy, massage therapy, and kinesiology treatments through ICBC. It is important to seek treatment as soon as possible after your accident in order to promote healing, decrease your pain, and get you moving. Our therapists will complete an initial assessment and provide you with a personalized treatment plan. Our goal is to return you to your pre-accident abilities as quickly as possible.
Step 1:. Contact ICBC (604-520-8222) to report your injury and set up a claim. You will receive a claim number from ICBC.
Step 2: Visit your family doctor to report your injury, and seek their advice on treatment. Also feel free to ask for your doctor’s referrals for physiotherapy, massage therapy, and kinesiology. ICBC also recommends that you follow up with your doctor every 2-4 weeks.
You are pre-approved from ICBC and can attend treatment immediately for 25 Physiotherapy visits, 12 Massage Therapy visits, and 12 Kinesiology visits*
*With presentation of a valid ICBC claim number and beginning of treatment within 3 months of the date of the accident causing the injury.
Step 3: Contact us for an appointment (604-467-8775), and make sure to bring your doctor referral if you have one and your ICBC claim number.
For more information, visit: www.icbc.com
ICBC FAQs1. How much does it cost? Are there any user fess or extra charges?
Physiotherapy and Kinesiology treatments are at no charge as long as they follow ICBC approval guidelines. Massage therapy treatments do incur a small $5 user fee1 for your initial assessment, but no charge for 30 minute subsequent ICBC Massage Therapy sessions2. Shockwave therapy sessions for ICBC patients have an additional fee (see our rates).
You are pre-approved from ICBC for 25 Physiotherapy visits, 12 Massage Therapy visits, and 12 Kinesiology visits, with presentation of a valid ICBC claim number and beginning of treatment within 3 months of the date of the car accident.
If you are seeking treatment for an ICBC claim after 3 months from the accident, you can still attend treatment for a pending claim by paying the private amount associated with the session at the time of your appointment. Any amounts paid are held on your account as a credit until ICBC contacts us with your decision.
1User fees will no longer be recoverable from ICBC for claims with an accident date on or after April 1, 2019. Patients however can submit receipts of user fees to their private health insurer (e.g. Pacific Blue Cross) for consideration of coverage.
2There is a $30 charge per visit if you wish to have a 60 minute Massage Therapy session.
2. When should I book my first visit?
It is important to seek physiotherapy, massage therapy, or kinesiology treatment as soon as possible after your car accident in order to promote healing and decrease your pain. There is no such thing as too early. You do not require a doctor referral, but we always recommend you visit your doctor at some point as they are an important part of your care team.
Receiving physiotherapy, massage therapy, and kinesiology treatment early on can also very likely help reduce any acute pain, and we can at the very least provide expert education and prescribe customized exercises on your first visit on how to manage your pain at home.
Physiotherapists are also recognized as first line practitioners, meaning that they are professionally qualified to assess and treat patients without a referral from a doctor or other healthcare professional.
3. How do I know what my session limit and end date(s) are?
It is very important that you are always aware of your session limits and end dates (it is the patient’s responsibility to keep track of all end dates related to their claims). Any treatments that are not honored by ICBC will be billed directly to the patient for payment.
For the initial approval following an accident, your session limits are as listed in FAQ #1, and your end date will be given to us by ICBC. Approval for treatment is for the number of visits (e.g. 25 for physiotherapy) or the end date given by ICBC, whichever comes first (e.g. approval for treatment expires at the end date even though you have not used the set number of approved visits by the end date, or approval for treatment expires if you have used all of the set number of approved visits before reaching the end date).
In the event that a treatment extension is provided by ICBC (outlined in FAQ #4), your new session limit and end date will be communicated by ICBC to you or the clinic. If you have forgotten or are unsure of your coverage information, please ask our front staff team or your therapist and they will be happy to provide you with that information.
We do our best to keep our clients informed, but it is the ultimate responsibility of the patient to be aware of their claim status (we recommend you contacting us once a week to check on the status of your claim extension). Any treatments that are not honored by ICBC will be billed directly to the patient for payment.
4.What if I reach my session limit/end date and my therapist(s) and I determine I need more treatment?
If you are approaching your pre-approved session limit or are roughly 2 weeks away from your approved end date and you and your therapist feel that further treatment is required, an ICBC treatment extension can be requested by your therapist. We strongly encourage patients to see their doctor to obtain an extension referral for further treatment before requesting an extension to improve your chances in obtaining an extension approval from ICBC. Once the request is electronically submitted by us, our front staff team will follow up with ICBC until a decision has been made.
We do our best to keep our clients informed, but it is the ultimate responsibility of the patient to be aware of their claim status (we recommend you contacting us once a week to check on the status of your claim extension).
5. Can I continue treatment once I run out of pre-approved treatment?
Yes of course! Our number one priority is your care and continuity of treatment is important to maintain the progress you have made from your treatments. In the event that you surpass your session limit or end date, you are able to continue with treatment by paying the private amount associated with the session at the time of your appointment. Any amounts paid are held on your account as a credit until ICBC contacts us with a decision. At that time, one of two things will happen:
- If ICBC approves your extension request: Maple Ridge Physiotherapy and Pain Clinic will refund you in full for any payments you have made for approved sessions.
- If ICBC denies your extension request: Maple Ridge Physiotherapy and Pain Clinic will update your billing to reflect private sessions/payments and provide you with official treatment receipts which can be submitted to your extended health care provider (e.g. Pacific Blue Cross) or used for tax purposes.
6. What if I want to begin treatment and my car accident was more than 3 months (12 weeks) old?
Contact ICBC (604-520-8222) and follow their instructions. ICBC will usually require a doctor’s referral and additional reports (to be completed by us on your first visit) for coverage to be approved.
7. Which kind of therapist should I see for treatment during my recovery?
Your recovery will usually consist of 3 phases of treatment:
Phase 1 – Injured and in pain = Seek assessment and treatment by your Physiotherapist and Massage Therapist.
Phase 2 – Rehab Phase = Working with your Physiotherapist, Massage Therapist, and Kinesiologist – this phase is implemented early for faster recovery.
Phase 3 – Full function = Working mainly with your Kinesiologist, and occasionally Physiotherapy and Massage Therapy to continue ongoing optimal functional strength and movement.